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ServiceOur service values We aim to provide all our clients with an excellent service from your first contact with our clerks through to our attendance at court. Our Clerks are committed to providing a friendly, helpful and efficient service. They are able to advise on suitable counsel to meet your individual needs pride themselves on their approachable and professional style and their ability to work with you as part of a team to meet your clients' legal requirements
understand the importance of being able to relate to your clients and to gain their confidence realise the work pressures you are under and the need for a quick response are happy to attend conferences at your offices or other convenient locations and to attend court alone where appropriate aim to provide written advice in under 14 days of receiving instructions (unless our clerks notify you that this will be not be possible)
Disabled Clients
please tell us if you or your client is disabled so that we can make arrangements for conferences to take place at the most convenient location for you both
Video Conferencing
we offer advanced video conferencing facilities in Chambers. Conferences can be arranged with prisons, courts and expert witnesses. During the conference a recording can be made onto DVD and can be taken away at the conclusion of the conference. This service will be free to clients who instruct KCH but we can be booked by other companies at competitive rates. For further information, please contact the clerks.
Equal Opportunities
Introduction KCH as a chambers and individual practising members, do not discriminate either directly or indirectly on the basis of Race, Ethnic or National Origin KCH has a policy of encouraging diversity within the members of chambers, pupils and administrative staff. The basis of this policy is that diversity benefits chambers as an organisation. Our active equal opportunities policy means that we are able to recruit the best talent. Equality of Opportunity and Acceptance of Instruction KCH clerks will not accept instructions from professional clients that are discriminatory. If a professional client refuses to withdraw a discriminatory instruction then the clerk will report the refusal to the Director for Equal Opportunities. In these circumstances, they will always report the incident to the relevant Bar Council Committee. Recruitment KCH has recruitment and selection procedures for tenants, pupils and employed staff. The procedures are designed to provide equality of opportunity with a monitoring system to ensure that KCH's equal opportunities policy is effective. Equal Opportunities and Distribution of Work Much of the work received into chambers will request a particular individual undertake it. In the case of non designated work the clerks must ensure that work is distributed in accordance with chambers equal opportunities policy. When non designated briefs are received the clerks enter the reasons for allocating them to particular counsel on the information system. A report showing allocations is printed every quarter and reviewed by the director for equal opportunities in consultation with the senior clerk. We hope that we always provide you with an excellent service. If, however, you think we have fallen short in some way we have an internal complaints procedure.
The Bar Quality Advisory Panel
Following the launch of the Bar Quality Advisory Panel, should any fellow barrister, judge or solicitor have any issues with the quality of service provided by any barrister from KCH, a referral can be made via the Bar Council website. These documents are available to download and can be filled in electronically at www.barcouncil.org.uk . These can then be e-mailed to BQAP@barcouncil.org.uk .
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